Operations Scheduling Coordinator (Remote)

Job Type

Department:

Full Time

Operations

Job Summary:

At SignGlasses we provide interpreting services, captioning services, and platform scheduling
services specialized for business, engineering, education, medical and healthcare, legal, and
more.

As an Operations Scheduling Coordinator you will be responsible for scheduling and interacting
with service providers, interpreters, captioners and team members. Maintaining schedule
reporting, project timeline, and working closely with Business services.

Essential Job Duties and Responsibilities:

  • Manage incoming and outgoing service requests

  • Maintain interpreters and captioners availability calendar and post available jobs

  • Schedule interpreting and captioning assignments

  • Assist with project management by scheduling assignments, tracking progress, and resolving issues

  • Support with schedule forecast and prediction


  • Support with the onboarding and training of new interpreters and captioners

  • Upholding company standards and values when performing scheduling tasks

  • Other duties as assigned

Required Skills and Qualification:

  • Fluent in ASL

  • High School diploma or equivalent

  • Understanding of of basic computer skills; G-suite a plus

  • Works well in virtual group setting

  • Excellent communication and organization skills


  • Able to manage time effectively and independently

  • Comfortable working in fast-paced environment

  • Understanding the role and responsibilities of video remote interpreting services