Job Summary:
At SignGlasses we provide interpreting services, captioning services, and platform scheduling
services specialized for business, engineering, education, medical and healthcare, legal, and
more.
As an Operations Scheduling Coordinator you will be responsible for scheduling and interacting
with service providers, interpreters, captioners and team members. Maintaining schedule
reporting, project timeline, and working closely with Business services.
Essential Job Duties and Responsibilities:
Manage incoming and outgoing service requests
Maintain interpreters and captioners availability calendar and post available jobs
Schedule interpreting and captioning assignments
Assist with project management by scheduling assignments, tracking progress, and resolving issues
Support with schedule forecast and prediction
Support with the onboarding and training of new interpreters and captioners
Upholding company standards and values when performing scheduling tasks
Other duties as assigned
Required Skills and Qualification:
Fluent in ASL
High School diploma or equivalent
Understanding of of basic computer skills; G-suite a plus
Works well in virtual group setting
Excellent communication and organization skills
Able to manage time effectively and independently
Comfortable working in fast-paced environment
Understanding the role and responsibilities of video remote interpreting services